“Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people” - Jim Rohn
“People deal with people…they like”
Most of us who work do so in a definite capacity – accountant, salesperson, retail, administration, Marketing , IT, etc. And we practice and hone these skills every day because we are doing our job every day.
However communication and interpersonal skills are definitely the most important skills and how often do we brush up on those skills? Rarely or never I would bet! Of the top companies only about 20% are run or managed by the top rating IQ people – which means 80% are run or managed by people who have a knack or ability to lead and inspire using people skills. Almost all who do succeed have high levels of emotional intelligence. Treat others like you would like to be treated and you won’t go far wrong.
We need to refresh those people skills at least annually or we can slip into bad habits. Fail to prepare, prepare to fail.
Here’s a thought
Unconscious Incompetence- You are completely unable to do this and my god are you blissfully unaware of that failing E.g. You are thirteen, you would love to drive a car and you say to yourself you will -as soon as you are seventeen.
Conscious incompetence Now at last you know you do not have the necessary skills. E.g. you are seventeen and you have to get those awful lessons so that you can learn to drive a car and you feel intimidated and angry every lesson you get.
Conscious Competence You have the skills but you have to concentrate, focus and refresh daily just to make sure you do it right.E.g. you have passed your test but you still need to absolutely focus and think every time you get in that car.
Unconscious Competence You have the skills and you don’t even have to think about. E.g. did you ever drive your car, arrive at your destination and suddenly realize you do not remember one detail of the journey.
Yes you did, you know it’s true.
Unfortunately the world continues to spin so once you have arrived at the perfect state of Unconscious Competence there is only one place you are going to go if you do not concentrate and refresh your skills.
Yes you have got it – right back to the start Unconscious Incompetence !!!
When questioned over 50% of employees cite training as the most important benefit after salary they would like to receive in their job.